ServiceOntario Partnering with Retailers to Enhance Access to Services
Staples Canada helping Ontario bring government services to where people live, work and shop
December 07, 2023
Public and Business Service Delivery
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TORONTO – The Ontario government is making it easier and more convenient for families and businesses to access vital government services such as driver’s licences and health cards. Beginning in early 2024, ServiceOntario is opening new centres in select Staples Canada stores with additional locations expected to open throughout the year.
“ServiceOntario is a critical link in helping people access important government services,” said Todd McCarthy, Minister of Public and Business Service Delivery. “We are working to make it easier to live and work in Ontario, with in-person access as a fundamental component of excellent service delivery. That is why we are partnering with Staples Canada, an experienced retailer with a strong presence in Ontario, to help provide services where people already live, work and shop.”
ServiceOntario’s retailer partnership program is just one way the Ontario government is working to enhance the customer experience, provide convenient access to important government services and retail services in a single central hub, and reduce the overall cost to deliver government services to the public.
“Our partnership with ServiceOntario will make it easier and more convenient for communities to access the government services they need,” said David Boone, CEO, Staples Canada. “We are continuously looking for ways to better serve our customers with meaningful programs and innovative partnerships. We look forward to launching this in the new year.”
Other innovative ways ServiceOntario is improving service delivery include:
- The Township of Pickle Lake partnership provides a ServiceOntario and municipal services hub for local residents as well as those travelling from communities further north.
- For eligible residents who may find it difficult to visit ServiceOntario to renew their health card, a live virtual appointment offers the same level of service as the in-person experience, right from the comfort of home.
- To help meet increasing demand, eight of the busiest ServiceOntario centres in the Greater Toronto Area now offer health card services for work permit holders and their accompanying family.
- In partnership with ServiceOntario, North Shore Tribal Council reaches several communities in the Robinson-Huron Treaty area with its mobile service unit, in addition to the ServiceOntario centre operating in Cutler.
Quick Facts
- ServiceOntario completes 59 million transactions annually, connecting people, families, and businesses with government services in person, online and by phone.
- More than 24 million transactions are completed in person at 275 ServiceOntario centres throughout the province. Find a centre near you by visiting Ontario.ca/Locations.
- Appointments for in-person visits can be booked at more than 140 of ServiceOntario’s busiest centres at Ontario.ca/Appointments.
Related Topics
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Media Contacts
Doug Allingham
Minister’s Office
doug.allingham@ontario.ca
MPBSD Media Desk
Communications Branch
MPBSD.MediaRelations@ontario.ca
Kathleen Stelmach
Staples Canada PR
kathleen.stelmach@staples.ca